Greenwich Wellness rooms – Counselling & Psychotherapy
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Privacy Policy


We take customer privacy seriously and will endeavour to be respectful of your privacy regarding any information provided to Greenwich Wellness Rooms.  (referred here in after as “GWR”)


Privacy Policy

At GWR we want to be transparent about why we need the personal details we request when you engage with us and how we will use them.

GWR is committed to protecting the personal data that we collect and process about you. We aim to be clear and transparent and not do anything you wouldn’t reasonably expect. We do this by ensuring you are provided with an explanation about how GWR collects and processes the information you provide us with, or that we collect about you, whether online, via phone, email, in letters or in any other correspondence or from third parties.

We collect and use personal data to ensure that we can manage our relationships with our clients, and to better understand how we can meet and exceed our clients’ expectations.

Please read this policy carefully, along with our Terms and Conditions and any other documents referred to in this policy, to understand how we collect, use and store your personal information.

The privacy policy covers the following:

  1. Who we are
    2. Where GWRcollects its information from
    3. What information GWR may collect about you
    4. How GWR will use the information we collect
    5. How GWR will update your information
    6. Where GWR will disclose your details to anyone else
    7. How to access, correct or delete your information
    8. How we keep your data safe
    9. How long we store your data for
    10. Contacting us
    11. Further information

By providing us with personal information, you consent to the collection and use of this information in accordance with this privacy policy. In accordance with the General Data Protection Regulation 2016/679, we will not keep your personal data for longer than is necessary.

We may update this policy from time to time without notice to you, so please check it regularly.

If you have any questions about this privacy policy and our cookies policy please contact the manager at Greenwich Wellness Rooms, 161b Trafalgar road, Greenwich. London SE10 9TX

  1. Who we are

GWR is a wellbeing centre offering counselling and holistic services / treatments

2. Where do we collect information from?

We collect information in the following ways:

Information you give us

Information from Third Parties

  1. What information do we collect?

The types of personal information that GWR collects may include:

  1. What might we do with your information?

When you have registered we will mainly use your information to:

Tools may be used to improve the effectiveness of GWR communications with you, including tracking whether you open the emails we send you and which links you click within a message.

5. How we update your information

We review our records to ensure your data is as accurate as possible and always appreciate it if you let us know if your contact details change. It is important that we keep your personal data as up to date as possible, so we may contact you from time to time to confirm this.

6. Who might we share your information with?

We are committed to protecting your data and therefore it will never be disclosed or sold to external organisations.


  1. How to access, correct or delete your information

Under the General Data Protection Regulation 2016 you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email the manager or write to us at The Manager, or write to: Greenwich Wellness Rooms, Athelney House, 161-165 Greenwich High Rd, London SE10 8JA

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

If you do not want to remain on GWR database and would like us to remove your name from our database, please contact us to let us know. Please address all your requests, by email or mail, to the manager. To help us locate any personal information about you (or in case we need to get in touch with you to obtain further information to help us locate your records) please include your full name, address and telephone number with your request.

8. How we keep your data safe

We aim to ensure that there are appropriate, physical, technical and managerial controls in place to protect any personal information you may provide to us and our network is protected and monitored. Within our offices all counsellors and therapists sign a contract agreement abiding by the regulations stated in this policy on handling your data securely.

Your details and notes from the therapy sessions are locked in a filing cabinet.

Despite all of our precautions no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we will always strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.

  1. How long I store your data for

We will hold your personal information on for as long as is necessary for the relevant activity and for the performance of our work for you. If you request that we stop working for you, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us; we won’t keep any information that we do not require.

Your details and session notes will be filled in a secure filling cabernet for seven years from the date of the last treatment.

10. Contacting us

If you have any queries about this policy or any complaints with regard to the administration of the policy please contact the manager on 07903 844 990 or


  1. Further information

The laws governing how your personal data can be used are:

You can also contact the Information Commissioner’s Office at to find out more or report a concern. They are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We work with them to make sure that we collect, store and use your information appropriately and don’t do anything you wouldn’t expect us to.



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